1.	No GPRS/ internet coverage at the location i) Switch off and on your phone to restart your phone. ii) Check the default access point of internet.

1.	"Call From" and "Forward To Phone" numbers have not been changed to the overseas number.
2.	Divert was wrongly or not successfully done. Divert again by dialling **21* +65(DID Number) #. E.g. **21*+656XXXXXXX# (and call).
3.	Spare phone was not switched on or overseas SIM card was not inserted.
4.	Overseas SIM card has expired or has no credit.
5.	Settings of "Call From" and "Forward To Phone" numbers were wrong. Omit the ‘0’ that is stated in certain overseas cards. E.g. 08 5123 4567 890 (Indonesia card) should be set as +628 5123 4567 890and not +6208 5123 4567 890. (Indonesia’s country code is 62).
6.	Overseas destination was not dialled with +, country code, and/ or area code with the telephone number. E.g. +60 7 323 4567(Malaysia residence number with country code 60 and area code 7) and +60 16 2345 67890 (Malaysian hand phone number with country code 60).
7.	No GPRS/ internet coverage at the location. ( Switch off and on your phone to restart your phone.

1.	Switch off and on your phone.
2.	Open the application >> Go to settings >> general settings >> default access point >> options >> change and select access point required.

1.	You have not cancelled your divert.
2.	The "Call From" numbers have not been changed to the local numbers.
3.	No GPRS/ internet coverage at the location. ( Switch off and on your phone and check to reactivate the default access point)