The IDD calls you make with your service provider is not free. You are actually charged local air time rate at 16.05 cents a minute. Our rates e.g., China: 4.9 cents, Malaysia: 9.7 cents, USA: 4.5 cents are very much lower comparatively.

No. You only need to downgrade to a lower plan if you are on a high tier plan to maximize the savings. You have a choice to display your existing number, private number or a dedicated display number.

Yes. You can in fact save up to 98% on roaming charges when using our service overseas. For instance, you will be charged 4.9 cents a minute to call Singapore from China instead of $3.00 when using your roaming operator.

Yes. You will be charged a flat rate of 8.8 cents per SMS for local and overseas SMS. Main telco charges between 60 cents to $1.00 to send a SMS from overseas.

Calling is done as per normal through our application.

Other services require you to dial an access code to trigger a call before you dial the destination number you wish to dial. Our service allows you to make phone calls just the way you are used to.

Payment can be made preferably by credit card or Giro.

Your main operator will charge you for the GPRS usage. Each initiation requires about 2kb. You are not charged on the duration of the talk time on the GPRS usage. It’s recommended that you take up a data plan with your operator.

It’s an 8-digit number assigned to you when you subscribe to International Redirecting service to save up to 98% of your roaming charges. A monthly subscription fee is chargeable.

You can do so via SMS. Simply send an SMS “To Overseas” to +6594765955 to obtain a DID number by SMS.

It can be renewed monthly at a charge.

Yes, but upon the renewal of your contract with your main operator.

Simply dial **21*+65(DID number)#. Ensure status is successful on the phone.

Simply dial ##21# for Singtel and StarHub and ##002# for M1 with your hand phone. Ensure status is deactivated on the phone.

You most probably have not cancelled your call divert.

You most probably have not changed your "Call From" number to your Singapore number. There is also probably no GPRS connection and outgoing calls cannot be made.

There is probably no GPRS connection. Try to turn off and on your phone to reset your phone. Check and activate access point for internet connection.

Divert was probably not done correctly. You probably have omitted the "+" or the double "65" for the DID number while doing the call divert. Hence, the call is routed to another number. Do a call divert again by dialing e.g. **21*+656591xxxx. Ensure that divert is successfully done by checking the status on the screen of the phone.

Settings of "Call From" & "DID Forward To" numbers were probably wrong. Omit the ‘0’ that is stated in certain overseas cards. E.g. 08 1234567890 for Indonesia SIM should be set as +628 1234567890 and not +6208 1234567890 in the settings. (+62 is Country code for Indonesia)

You have not changed your settings of "Call From" number to your overseas SIM number. You have not or probably not diverted successfully. Hence, you will receive incoming calls on your Singapore SIM phone. You will also be charged by your main Telco for the calls.